Ethan Riley
KeyBank, headquartered in Cleveland, Ohio, has nearly 1000 branches and over 1200 ATMs across the United States. While the majority of its branches are in the Midwest and Northeast, it also has a presence in the Western United States, including in Alaska, Colorado, Texas, Utah, and the Pacific Northwest. With a history dating back to 1825 and a focus on customer service, KeyBank offers a range of financial services and is committed to helping its customers find solutions to their financial needs.
| Characteristics | Values |
|---|---|
| Number of branches | Nearly 1,000 |
| Number of ATMs | Over 1,200 |
| Headquartered in | Cleveland, Ohio |
| Branches in Western US | Alaska, Colorado, Texas, Utah, Washington, Oregon |
| Number of branches in Western US | Washington (141), Oregon (63) |
| Other states with branches | New York, Ohio, Pennsylvania |
| Rank in the US by branch count | 13th largest bank |
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What You'll Learn
KeyBank's Western US presence
KeyBank is headquartered in Cleveland, Ohio, and is the 27th largest bank in the United States. It has a significant presence in the Midwest and Northeast, with a total of around 1,000 branches and over 1,200 ATMs across 16 states.
The bank has a strong presence in several Western states, including Washington, Oregon, Colorado, Texas, and Utah, and Alaska. In Washington, KeyBank has established itself as the second-largest bank by branch count, with 141 branches spread across the state. Oregon is home to 63 KeyBank branches, making it the fifth-largest bank in the state. With 227 branches in New York, 174 in Ohio, 86 in Pennsylvania, and a strong showing in other states, KeyBank has a significant footprint in the Northeast and Midwest as well.
The bank offers a wide range of financial services to its Western US customers, including deposit and investment products, personal finance and financial wellness services, lending, student loan refinancing, mortgages, credit cards, and business advisory services. With a focus on growth and a history of expansion, KeyBank is committed to increasing its presence and serving a diverse client base across the United States.
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KeyBank's history of acquisitions
KeyBank is an American regional bank headquartered in Cleveland, Ohio. It is the 27th largest bank in the United States. The history of KeyBank's acquisitions began with its very formation, which was the result of a merger between two smaller banks.
The contemporary organisation was formed after a 1994 merger between the Albany, New York-based KeyCorp and the Cleveland, Ohio-based Society Corporation. This merger briefly made Key the 10th largest bank in the US. However, KeyCorp and Society Bank continued to be integrated until at least 1995.
Before the merger, Victor J. Riley Jr., who became CEO in 1973, grew the bank through a series of acquisitions. From the mid-1970s to the early 1980s, Key made numerous acquisitions throughout upstate New York. In the 1980s, the bank expanded outside of New York, acquiring branches in Maine, Massachusetts, and Vermont.
Between 1995 and 2001, CEO Thomas E. Gillespie initiated nine significant acquisitions and six divestitures. In 1998, KeyBank acquired the Cleveland-based brokerage firm McDonald & Co. for $653 million. This was the largest non-banking deal in both size and impact on the bank.
In 2011, KeyBank was one of the last major banks to pay back its TARP funds. In 2012, it acquired 37 former HSBC Bank USA branches in upstate New York from First Niagara Bank for $110 million. In 2016, KeyCorp acquired First Niagara Bank for $4.1 billion, strengthening its position in Upstate New York and New England and entering Pennsylvania for the first time.
In 2019, KeyBank acquired Laurel Road and opened its first tellerless branch in Boulder, Colorado. As of April 2025, KeyBank has made 13 acquisitions across sectors such as Alternative Lending, Payments, and others.
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Services offered by KeyBank
KeyBank is an American regional bank with its headquarters in Cleveland, Ohio. It is the 27th largest bank in the United States, operating nearly 1,000 branches and over 1,200 ATMs. The bank's branches are mostly concentrated in the Midwest and Northeast United States, but it also has a presence in the Pacific Northwest, Alaska, Colorado, Texas, and Utah.
KeyBank offers a wide range of services to its customers, including:
- Online and mobile banking: KeyBank provides 24/7 access to accounts through its online banking platform and mobile app. Customers can view balances, pay bills, transfer funds, and deposit checks using their mobile devices.
- Checking and savings accounts: The bank offers checking and savings accounts with features such as no monthly fees and Early Pay.
- Credit cards: KeyBank issues credit cards to its customers and provides services related to credit card management.
- Loans and mortgages: The bank offers personal loans and mortgages with exclusive rates and discounts.
- Wealth management: KeyBank provides wealth management services to help customers build and manage their financial portfolios.
- Business services: In addition to personal banking, KeyBank also caters to small businesses and institutions, offering tailored financial solutions.
- Security and protection: KeyBank prioritizes information security and uses advanced encryption and security technology to protect its customers' financial information and accounts.
- Customer service: The bank provides multiple channels for customer support, including online resources, phone assistance, and in-person appointments at local branches.
KeyBank strives to provide comprehensive financial solutions to meet the diverse needs of its customers, offering convenience, security, and personalized insights.
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KeyBank's position in the market
KeyBank is an American regional bank, ranked 27th largest in the United States. It is headquartered in Cleveland, Ohio, and has a strong regional presence in the Midwest and Northeast, with nearly 1,000 branches and over 1,200 ATMs. The bank has a unique position in the market, focusing on client-centricity and technological innovation. This strategy allows KeyBank to differentiate itself from larger national banks and local competitors. By leveraging advanced analytics and personalized financial insights, they help businesses make informed decisions and adapt to market changes.
KeyBank's commitment to its clients is evident in its emphasis on tailored services and strong customer relationships. This approach has been key to their success in a highly competitive financial market. Their go-to-market strategy is based on vertical expertise, allowing them to provide deep industry knowledge and best-in-class investment banking solutions. KeyBank has raised significant capital through debt and equity markets and has successfully closed numerous M&A deals across various industry verticals.
The bank has a long history of serving both individuals and businesses, dating back to its roots in 1825. Its brand identity is built on a foundation of strong regional presence and relationship-building. KeyBank's marketing strategy reflects this, utilizing content marketing, SEO, paid advertising, email marketing, and social media engagement to enhance brand awareness and visibility. Their 'Moments Matter' initiative, launched in 2022, further emphasizes their commitment to providing exceptional customer experiences across all touchpoints.
KeyBank has a diverse range of clients, including commercial clients, businesses, and organizations with innovative ideas that positively impact people's lives. They have worked with clients across various industries, including internet and cable providers, real estate, and Native American financial services. The bank's commitment to affordable housing and community development is also notable, with initiatives like the Certified Cash Flow Advisor Program, which provides advice to small-to-midsize businesses.
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KeyBank's financial services
KeyBank is an American regional bank with its headquarters in Cleveland, Ohio. It is the 27th largest bank in the United States, operating nearly 1,000 branches and over 1,2000 ATMs across the country. The bank was formed in 1994 through the merger of the Society Corporation of Cleveland and KeyCorp of Albany, New York.
KeyBank offers a range of financial services to its customers, including banking, credit cards, mortgages, and loans. Customers can use the KeyBank mobile app to conveniently view balances, pay bills, transfer funds, and deposit cheques using their smartphone camera. The bank also provides a network of branches and ATMs where customers can open accounts, safe deposit boxes, and more.
In addition to its traditional banking services, KeyBank, through its KeyBanc Capital Markets division, offers corporate and investment banking products and services. This includes securities products and services offered by KeyBanc Capital Markets Inc. and its licensed securities representatives. The Financial Services team at KeyBanc Capital Markets is led by senior bankers with industry expertise in the insurance and financial sectors. They focus on building lasting relationships with their clients by providing tailored solutions to meet their unique needs.
KeyBank has a strong presence in the Midwest and Northeast United States, with branches also in the Pacific Northwest, Alaska, Colorado, Texas, and Utah. The bank has expanded over the years through acquisitions and mergers, growing beyond its initial footprint in New York State to serve a wider range of customers across the country.
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Frequently asked questions
KeyBank is headquartered in Cleveland, Ohio, and has nearly 1,000 branches and over 1,200 ATMs across the United States. The majority of their branches are located in the Midwest and Northeast, with a strong presence in New York, Ohio, Washington, Pennsylvania, and Oregon.
Yes, KeyBank has a presence in the Pacific Northwest, including Washington state, as well as Alaska, Colorado, Texas, and Utah.
KeyBank provides a range of financial services, including personal and commercial banking, lending, investment, and insurance products. They offer deposit accounts, loans, mortgages, credit cards, treasury services, and business advisory services.
You can use the KeyBank website's branch and ATM locator feature to find specific branches and ATMs near you. This tool provides detailed information on hours of operation, contact numbers, addresses, and available services for each location.
