Brandon Lee
South State Bank is a financial services company headquartered in Winter Haven, Florida, with over 240 branch and ATM locations across six states: Alabama, Florida, Georgia, North Carolina, South Carolina, and Virginia. The bank offers a range of accounts, including savings, checking, money market, and business savings accounts, as well as loans and wealth management solutions. South State Bank has received both positive and negative reviews from customers, with some praising its convenience, online banking, and customer service, while others have complained about issues with unexpected fees, poor loan services, and unsatisfactory customer support. Notably, South State Bank has been recognized by Forbes as one of the Best-in-State Banks and Best Places to Work.
| Characteristics | Values |
|---|---|
| Geographical Footprint | Alabama, Florida, Georgia, North Carolina, South Carolina, and Virginia |
| Number of Branches | 240+ |
| Number of ATMs | 240+ |
| Number of Customers | 1 million+ |
| Digital Features | Bill Pay, Zelle, mobile deposits, free e-statements, selection of charts and graphs to visualize money goals |
| Checking Account Perks | Unlimited check-writing abilities, image statements, wealth consultation |
| Interest Rates | Not very competitive for savings accounts but good for the Money Market Account and Smart Savings Account |
| Monthly Fees | $8 for checking accounts, $5 for business savings accounts, $50 minimum opening deposit for Money Market Account |
| Minimum Balance Requirements | $250 for checking accounts, $200 for business savings accounts, $2,000 for Money Market Account |
| Customer Service | Poor, with reports of incompetence and unprofessionalism |
| Awards | Forbes' "Best-in-State Banks" and "Best Places to Work" |
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What You'll Learn
South State Bank's customer service
South State Bank has received mixed reviews for its customer service. While some customers have praised the bank for its convenience, easy online banking, and helpful staff, others have complained about issues with fees, account closures, and incompetent customer service.
One customer praised the bank for its convenient location, easy parking, and helpful staff, stating that the workers are "very nice and always eager to help." Another customer shared a positive experience as a new customer, highlighting that the staff was respectful and helpful in opening an account.
On the other hand, several customers have expressed dissatisfaction with South State Bank's customer service. One customer shared their experience with loan customer service, stating that the bank was unable to process an automatic payment request for a home equity loan, which resulted in a negative impact on their credit score. Another customer reported issues with unexpected charges and a lack of understanding or compassion from the bank. Similar concerns were raised by an elderly customer who faced challenges with multiple fees, resulting in a negative account balance.
Some customers have also expressed frustration with account closures and difficulty resolving issues. One customer mentioned feeling regret after encountering problems with their account and receiving unresponsive customer service. Another customer shared their negative experience with an employee who displayed a dismissive attitude and lacked professionalism in handling a serious matter.
It's worth noting that South State Bank has also received recognition for its services. In 2022, the bank was named to Forbes' "Best-in-State Banks" list, ranking first in Florida and third in South Carolina. This recognition was based on evaluations of company workplace policies, practices, demographics, and an employee survey. South State Bank offers a range of accounts, including savings, checking, money market, and business savings accounts. However, customers should be cautious of potentially high minimum deposit requirements and monthly fees associated with these accounts.
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South State Bank's checking accounts
South State Bank offers a wide range of personal banking services, including checking and savings accounts. The bank has over 270 branches and more than 240 ATMs across Alabama, Florida, Georgia, North Carolina, South Carolina, and Virginia.
South State Bank offers free checking accounts with no monthly maintenance charge if you sign up to receive electronic statements (eStatements). You can open a checking account online in under 10 minutes by providing your Social Security Number, a valid ID (such as a driver's license or passport), a valid address, and a valid email address. You must be 18 or older to open an account.
The South State Checking account offers several benefits, including:
- Free eStatements
- Reimbursement of foreign ATM fees for up to three transactions per monthly statement cycle at non-SouthState Bank ATMs
- Discounts on safe deposit boxes and custom checks
- Contactless credit and debit cards with enhanced security
- Online and mobile banking, allowing you to bank from your computer, tablet, or smartphone
Overall, South State Bank's checking accounts offer convenience and ease of access, especially for those living within the bank's geographical footprint.
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South State Bank's savings accounts
South State Bank offers a wide range of personal banking services, including savings accounts, checking accounts, certificates of deposit, credit cards, loans and more. The bank has a geographical footprint in Alabama, Florida, Georgia, North Carolina, South Carolina and Virginia, with over 270 branches and more than 240 ATMs accessible to customers.
The South State Bank website advertises that customers can open a savings account online, with a $5 monthly maintenance charge for business savings accounts if a $200 minimum daily balance is not maintained. The website also mentions a Round Up to Save service, which is available for personal accounts. However, it is unclear from the website what this service entails and how customers can benefit from it.
Reviews of South State Bank are mixed. Some customers report being happy with the convenience of branch locations, ease of online banking, and helpful staff. However, other reviews highlight issues with customer service, unexpected charges, and difficulties resolving payment issues. There are also concerns about the bank's comfort level with customers who trade with internet-based businesses, and a lack of personal concern or willingness to go the extra mile.
Overall, while some customers have reported positive experiences with South State Bank, there are also a significant number of negative reviews that prospective customers should take into consideration. It is always a good idea to shop around for a bank that suits your individual needs and to ask questions before opening an account.
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South State Bank's accessibility
South State Bank has a wide range of physical branches and ATMs across the United States, with a presence in Alabama, Florida, Georgia, North Carolina, South Carolina, and Virginia. This makes it a good option for customers who live within these states and want easy access to a branch or ATM. The bank has over 240 branches and more than 240 ATMs across these six states.
The bank also offers a range of digital banking features, including an app that is highly rated by iOS and Android users. The app includes features such as Bill Pay, Zelle, mobile deposits, and free e-statements. This makes South State Bank a convenient option for those who prefer to bank online and may not need to visit a physical branch often.
In terms of account accessibility, South State Bank offers a variety of accounts to suit different customers' needs, including savings accounts, checking accounts, and money market accounts. The bank also offers various perks and incentives for certain accounts, such as unlimited check-writing abilities, image statements, and wealth consultation. However, some customers have reported issues with unexpected charges and negative balances, which can be challenging to resolve.
South State Bank also provides loan services, but some customers have reported difficulties with automatic payment processing and a lack of transparency regarding due dates. There have also been reports of accounts being closed without apparent reason.
Overall, South State Bank offers good accessibility in terms of its physical presence, digital services, and variety of accounts. However, there have been mixed reviews regarding customer service and unexpected fees, which may impact the accessibility and convenience of banking with South State for certain customers.
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South State Bank's digital services
South State Bank has a highly-rated mobile app, available on iOS and Android, which offers a host of digital banking features. These include Bill Pay, Zelle, mobile deposits, and free e-statements. The app also includes a selection of charts and graphs to help users visualize their money goals, manage their cash flow, and track their debt payoff progress.
The bank has over 240 branch and ATM locations across six states: Alabama, Florida, Georgia, North Carolina, South Carolina, and Virginia. This wide physical presence, coupled with its digital services, makes South State Bank easily accessible for its more than one million customers.
South State Bank offers a range of accounts, including three savings accounts and five checking accounts. The bank also provides money market accounts, which function as a hybrid between savings and checking accounts, and certificates of deposit (CDs) with varying term lengths.
The South State Checking Account is a solid option for everyday customers, with a standard minimum deposit and unlimited check-writing abilities. The Choice Checking Account has a slightly higher monthly fee, but it earns interest on the balance, and the fee can be waived if the account is used as the primary checking account. The Gold Checking Account is the highest-tier checking account offered by the bank.
For customers with higher balances, the Money Market Account offers solid interest rates, even for those in the lowest balance tier. However, this account has a monthly fee that can only be waived by maintaining a minimum balance of $2,000.
South State Bank also offers a Holiday Savings account, which allows customers to save towards a specific expense, such as a new car or a vacation, with a solid interest rate.
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Frequently asked questions
South State Bank offers a wide range of accounts, including three savings accounts and five checking accounts, so you are likely to find an account that suits your needs. However, the bank has received mixed reviews, with some customers reporting issues with customer service and unexpected charges.
South State Bank offers a full suite of banking services with over 240 branch and ATM locations across six states: Alabama, Florida, Georgia, North Carolina, South Carolina, and Virginia. The bank also has a highly-rated app, offering features such as Bill Pay, Zelle, mobile deposits, and free e-statements.
Some customers have reported issues with unexpected charges and poor customer service. The bank has also been criticized for its high monthly fees and high minimum deposit requirements for certain accounts.
South State Bank received a positive review from U.S. News, which highlighted the bank's digital offerings, such as charts and graphs to visualize money goals. The review also mentioned South State Bank's checking account perks for students and seniors. However, it noted that interest rates for savings accounts are not very competitive.
Yes, South State Bank has been recognized by Forbes as one of the "Best-in-State Banks," ranking as the top bank in Florida and third in South Carolina. The bank has also been named one of the Best Places to Work in South Carolina.
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