Taylor Scott
Synchrony Bank has received a significant number of complaints from customers, with many taking to online platforms such as the Better Business Bureau, Trustpilot, and social media to express their dissatisfaction. The complaints cover a range of issues, including unexpected account closures, reductions in credit limits, poor customer service, difficulties with refunds, and issues with promotional financing offers. Some customers have also accused the bank of predatory lending practices, confusing services, and unhelpful support. Synchrony Bank's Trustpilot rating of 1.1/5 from 1,227 reviews reflects the high volume of negative feedback the bank has received.
| Characteristics | Values |
|---|---|
| Customer service | Poor, unresponsive, robotic, unhelpful |
| Interest and fees | Charged when not supposed to |
| Promotions | False advertising |
| Application process | Faulty, refused without reason |
| Account closure | Unexplained |
| Credit score | Affected negatively |
| Online payment system | Glitchy |
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What You'll Learn
- Synchrony Bank has been accused of predatory lending and profiting from confusion, delay, and fine print
- There are complaints of unexpected credit card closures and limit cuts without justification
- The bank has been accused of charging interest even when payments are made on time
- Poor customer service, including long wait times and unhelpful support, is a common issue
- Synchrony Bank's website and payment systems have experienced glitches and errors
Synchrony Bank has been accused of predatory lending and profiting from confusion, delay, and fine print
Synchrony Bank, a subsidiary of Synchrony Financial, is a large provider of private-label credit cards in the United States. The bank has been accused of predatory lending and profiting from confusion, delay, and fine print.
Several online complaints allege that Synchrony Bank engages in predatory lending practices. Some customers claim that the bank unilaterally changed the terms of their contracts, such as reducing credit limits without justification or increasing monthly payments. Others have expressed concerns about high-interest rates and unexpected fees, which can result in significant costs for borrowers. There are also accusations of confusing policies, unhelpful customer support, and a business model that appears designed to profit from customer confusion and delays.
In addition to these concerns, Synchrony Bank has faced legal issues in the past. In 2014, GE Capital Retail Bank, the predecessor of Synchrony Bank, settled claims for millions of dollars involving illegal credit card practices. These claims were filed by the Consumer Financial Protection Bureau and the U.S. Justice Department.
The bank has also been the subject of customer complaints regarding unexpected account closures, issues with promotional financing, and difficulties in resolving disputes. Some customers have reported having to take legal action or involve the Better Business Bureau to resolve issues with the bank.
While some customers have expressed satisfaction with Synchrony Bank's services, there are numerous reports of negative experiences, highlighting concerns about the bank's practices and customer support. These accusations and complaints raise questions about the bank's conduct and its impact on customers.
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There are complaints of unexpected credit card closures and limit cuts without justification
Synchrony Bank has received numerous complaints about unexpected credit card closures and limit cuts without apparent justification. Customers have reported sudden and unexplained cancellations of all their credit cards with the bank, despite having strong, clean profiles with no apparent reason for the closures. Some customers have also experienced significant reductions in their credit limits, even when they have consistently made payments on time across multiple cards.
In one instance, a customer reported that their credit limit was reduced from $25,000 to $18,000, which they found irritating as it dropped them below a certain threshold. Another customer shared a similar experience, stating that their limit was cut from $2,000 to $250 without any missed payments. They also mentioned that the bank informed them of a credit score that was significantly lower than what they were seeing at the time.
The issue of unexpected credit card closures and limit cuts has led to dissatisfaction and frustration among Synchrony Bank customers. Some have expressed concerns about the lack of effective customer support, with agents only being able to offer limited assistance, such as submitting online limit requests.
In addition to the complaints about credit card closures and limit cuts, there have also been reports of issues with the bank's online systems. Some customers have encountered errors on the card rewards page, with repeated requests being generated in an endless loop. Others have experienced difficulties with making online payments, receiving error messages, and having to resort to completing transactions over the phone.
The unexpected credit card closures, limit cuts, and technical issues have contributed to a negative perception of Synchrony Bank among some customers. It is important for financial institutions to address such concerns promptly and effectively to maintain customer trust and satisfaction.
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The bank has been accused of charging interest even when payments are made on time
Synchrony Bank has received numerous complaints from customers, with some accusing the bank of charging interest even when payments are made on time. This has resulted in a low rating of 1.1/5 on Trustpilot, with reviews describing the bank as a "band of thugs" and encouraging others to avoid doing business with them.
One customer reported that they were charged an interest rate of 34.99% for a promotional offer that was supposed to have a 0% interest rate for 24 months. Despite making payments on time, the customer was still charged interest, resulting in frustration and dissatisfaction.
In another instance, a customer shared their experience of having multiple accounts with Synchrony Bank, all of which were consistently paid on time. However, when their student loans became an issue, all of their accounts were unexpectedly cancelled. This sudden closure of accounts without apparent justification is a recurring issue mentioned in other reviews as well.
Some customers have also expressed concerns about the level of customer service provided by Synchrony Bank. There are reports of long wait times, unhelpful responses, and a lack of resolution to issues. In one case, a customer was unable to resolve a problem through the live chat feature and experienced difficulties accessing their account due to phone number verification issues.
It is important to note that while there are numerous complaints, some customers have shared positive experiences with the bank, highlighting the absence of problems and their satisfaction with the rewards offered. However, the presence of negative reviews emphasizes the need for improved services and a more proactive approach to addressing customer concerns.
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Poor customer service, including long wait times and unhelpful support, is a common issue
Synchrony Bank has received numerous complaints about its customer service, with long wait times and unhelpful support being commonly cited issues. On Trustpilot, the bank has a rating of 1.1/5, with numerous negative reviews citing problems with the bank's customer service. One reviewer called it "the worst bank in the world" and gave its customer service department a rating of "minus zero". The reviewer went on to say that the bank's employees are unhelpful and seem unsure of what they are doing. Another reviewer expressed frustration with the bank's practice of transferring them between different departments without resolving their issue.
A common complaint among Synchrony Bank customers is the unexpected closure of their credit cards or significant reductions in their credit limits. Some customers have reported that their credit cards were closed without any apparent justification, while others have experienced sudden and significant decreases in their credit limits. In some cases, customers have reported that their credit scores were negatively impacted by the bank's actions.
In addition to issues with credit card closures and limit reductions, some customers have reported problems with the bank's online systems. One customer reported that they were unable to make a payment through the bank's website and had to complete the transaction over the phone instead. Another customer encountered an error on the Synchrony Bank website that prevented them from accessing their rewards information.
Long wait times when calling the bank's customer support line have also been a source of frustration for many customers. One individual reported being placed on hold twice for 45 minutes each time, only to have their call disconnected by the agent. Another customer experienced difficulties with the bank's live chat feature, which was apparently non-functional when they tried to use it.
It is worth noting that not all reviews of Synchrony Bank are negative. Some customers have reported having multiple cards with the bank and never encountering any issues. However, the presence of numerous complaints about poor customer service, including long wait times and unhelpful support, suggests that this is a common issue that the bank needs to address.
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Synchrony Bank's website and payment systems have experienced glitches and errors
Synchrony Bank, a wholly-owned online bank subsidiary, offers consumer financing products, including credit cards, promotional financing, loyalty programs, and instalment lending to industries. While the bank provides various services, some customers have reported issues with its website and payment systems.
On May 13, 2025, a customer reported receiving repeated error messages when attempting to make an online payment. The issue was eventually resolved, and the customer received a refund check for the amount in question. Additionally, some users on Twitter have reported problems with the Synchrony card rewards page, stating that it displays an error that causes the error count to increase indefinitely. Others have expressed frustration with the website being down for maintenance when trying to cancel payments.
There have also been complaints about unexpected account closures and limit reductions. Some customers have reported sudden and unexplained closures of all their credit cards with Synchrony, even with strong and clean profiles. Others have experienced significant reductions in their credit limits without any apparent justification. These issues have led to dissatisfaction and frustration among Synchrony Bank customers.
While Synchrony Bank offers a range of financial services, it is important to acknowledge that some customers have encountered glitches and errors with their website and payment systems. These issues can impact the overall customer experience and may cause inconvenience or financial complications. It is crucial for financial institutions to prioritize the reliability and functionality of their digital platforms to maintain trust and ensure a smooth banking experience for their clients.
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Frequently asked questions
Synchrony Bank has received several complaints about its services, including sudden unexplained closure of credit cards, unsatisfactory customer service, and issues with payments. Therefore, it may not be considered a reliable credit card company by some customers.
Some common issues reported by Synchrony Bank customers include unexpected account closures due to minor issues, such as a single missed payment. There have also been complaints about delayed updates to available credit after making payments, issues with duplicate payments, and unsatisfactory customer support.
Yes, some customers have expressed concerns about Synchrony Bank's business practices. There are allegations that the bank engages in predatory lending, with confusing services, unhelpful support, and fine print that may lead to profiting from customer confusion and delays.
Overall, Synchrony Bank has received mixed reviews. While some customers have expressed dissatisfaction with the bank's practices and unexpected account closures, others have reported issues with payment processing and glitches in the online payment system. These experiences have led to negative reviews and complaints about the bank's reliability and customer service.
