Why Avast's 'Do Not Show Again' Mode Is Important

Avast Bank Mode is a feature of Avast Secure Browser that provides a virtual desktop, creating a safe space for online banking and protecting users from malicious scripts, keystroke logging, and screenshot attempts by third-party apps. While it is recommended to use Bank Mode for financial transactions, some users have reported issues with the feature not working properly, encountering blank screens or not opening at all. Troubleshooting methods include updating Avast Antivirus and Secure Browser to the latest versions, reinstalling Secure Browser, checking for missing or disabled extensions, and scanning for temporary failures in Avast Antivirus modules.

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Ensure Avast Bank Mode extension is enabled

Avast Bank Mode is a feature of Avast Secure Browser that helps users protect their bank information. It provides a virtual desktop that acts as a clean, safe PC within your real PC. This virtual desktop protects users against malicious scripts, keystroke logging, and screenshot attempts by third-party apps.

To ensure that the Avast Bank Mode extension is enabled, follow these steps:

• Open your Avast Secure Browser and click on the three-dot icon (⁝) to open the menu.
• Click on "More Tools" and then select "Extensions".
• Scroll down the list of extensions to find the Avast Bank Mode extension. Ensure that it is enabled. If it is not enabled, click on the extension and toggle the button to turn it on.
• If the extension is not in the list, click on "Developer mode" to view all pre-installed extensions.

It is important to note that Avast Bank Mode requires both Avast Secure Browser and Avast Antivirus (or Avast One) to be installed and up to date on your PC. If you are having issues with Avast Bank Mode, make sure that both Avast Secure Browser and Avast Antivirus are updated to the latest version. You can also try reinstalling Avast Secure Browser to resolve any issues with the extension.

By following these steps, you can ensure that the Avast Bank Mode extension is enabled and take advantage of the added security it provides when accessing banking websites or making online payments.

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Update Avast Antivirus and Secure Browser

Avast Bank Mode is a feature of Avast Secure Browser that provides a protected space for safe online banking. Sometimes, the Avast Bank Mode doesn't load properly and shows a blank or grey screen instead of the secure desktop. This can be caused by a missing or turned-off Bank Mode extension, using an outdated browser or antivirus software, recent Avast updates, or problems with Avast's Self-Defense feature.

To resolve issues with Avast Bank Mode, it is recommended to first update your Avast Antivirus and Avast Secure Browser to the latest version. Here are the steps to update Avast Antivirus:

• Open the Avast Antivirus application.
• Click on the "Menu" button, usually located in the top right corner.
• Select "Settings" from the menu.
• Go to the "General" tab and click on "Update".
• Click on "Check for Updates" in the application section to initiate the update process.

To update Avast Secure Browser, follow these steps:

• Open Avast Secure Browser.
• Click on the three-dot menu icon in the top right corner.
• Select "Help and About Avast Secure Browser" or "About Avast Secure Browser".
• Click on "About Secure Browser" if it is available.
• The browser will automatically check for updates and install them if available. If prompted for an update, click "Update" and then restart your browser.

By keeping your Avast Antivirus and Secure Browser up to date, you can ensure that the Bank Mode feature works as intended and provides a secure environment for your online banking activities.

If updating your Avast Antivirus and Secure Browser does not resolve the issue with Bank Mode, there are a few additional troubleshooting steps you can try:

• Check if the Avast Bank Mode extension is enabled: Open Avast Secure Browser, click on the three-dot menu, select "More Tools", choose "Extensions", and ensure that the Avast Bank Mode extension is enabled.
• Scan your PC with Avast Antivirus: Open Avast Secure Browser, click on the Avast icon, select the "Security and Privacy Center", and then click on "Scan My PC" under Avast Antivirus.
• Reinstall Avast Secure Browser: If the above solutions do not work, you may need to reinstall Avast Secure Browser. First, uninstall the browser, download the latest version from the official Avast website, and install it according to the onscreen instructions.

Run a scan with Avast Antivirus

If you are experiencing issues with Avast Bank Mode, it is recommended to update your Avast Antivirus and Avast Secure Browser to the latest versions. Outdated software may cause compatibility issues with the Bank Mode feature.

To update your Avast Antivirus:

• Open the Avast Antivirus application.
• Go to the Settings menu, usually located in the upper right corner.
• Navigate to the General tab and click on "Update".
• In the application section, click on "Check for Updates".

Similarly, to update your Avast Secure Browser:

• Open the Secure Browser.
• Click on the three-dot icon in the upper right corner to open the menu.
• Select "Help" and then "About Avast Secure Browser" or "About Secure Browser".
• Your browser will automatically check for and install any available updates.

After updating both Avast Antivirus and Secure Browser, restart your computer and check if the Bank Mode feature is working properly.

If you continue to experience issues with Avast Bank Mode, you can try running a scan with Avast Antivirus to address any temporary failures or module issues:

• Open your Avast Secure Browser.
• Click on the three-dot menu in the upper right corner.
• Select "Security & Privacy Center" or "Help and About Secure Browser".
• Click on "Scan My PC" under Avast Antivirus.
• Once the scan is complete, check if the Bank Mode issue has been resolved.

If the problem persists, you can try running a "Smart Scan" in your Avast Antivirus application:

• Launch the Avast Antivirus application.
• Click on "Run Smart Scan" in the Status section.

In some cases, you may need to perform a "Cleanup Premium" scan:

• Open the Avast Antivirus application.
• Go to the "Performance" tab and select "Cleanup Premium".
• Click on "Scan Now".

If none of the above solutions resolve the issue, you may need to reinstall the Avast Secure Browser. Before reinstalling, back up your browser data, such as bookmarks, to avoid loss. Then, follow these steps:

• Uninstall the Avast Secure Browser completely.
• Visit the official Avast website and download the latest version of the Secure Browser.
• Install the browser according to the onscreen instructions.

After reinstalling the Secure Browser, launch the Avast Antivirus application and try opening Bank Mode using one of the following methods:

• Open Avast Secure Browser and go to the three-dot menu. Select "New Bank Mode Window".
• Right-click on the Avast Antivirus icon in your Windows taskbar notification area and select "Run Bank Mode".
• Open Avast Secure Browser and press Ctrl + B on your keyboard simultaneously.

By following these steps and ensuring your software is up to date, you should be able to resolve issues with Avast Bank Mode not working properly.

Reinstall Secure Browser

If you're experiencing issues with Avast Bank Mode, there are several troubleshooting methods you can try before reinstalling Avast Secure Browser. Firstly, ensure that the Avast Bank Mode extension is enabled. Open your Avast Secure Browser, click on the three-dot icon, select "More Tools", choose "Extensions", and make sure the Avast Bank Mode extension is enabled.

Additionally, check if your Avast Antivirus or Avast Secure Browser is outdated. Updates often include bug fixes, so updating to the latest version could resolve the issue. To update, open Avast Secure Browser, click on the three-dot icon, go to "Help and About Avast Secure Browser", and then click "About Avast Secure Browser". Your browser will then automatically check for updates.

You can also try running a scan with Avast Antivirus to fix any temporary failures of Avast Antivirus modules. Open your Secure Browser, click on the three-dot menu, choose "Security & Privacy Center", and then click "Scan My PC" under Avast Antivirus.

If none of these methods work, you may need to reinstall Avast Secure Browser. First, back up your browser data, such as bookmarks, so that you can restore them later. Then, uninstall the Secure Browser, download the latest version from the official Avast website, and install it according to the on-screen instructions.

• Back up your browser data: Open your browser and use the bookmarks manager to save your bookmarks so that you can restore them after reinstalling.
• Uninstall Secure Browser: Go to the Control Panel, find the Secure Browser in the list of installed programs, and uninstall it. Make sure to uninstall any older versions of Secure Browser before installing the new version.
• Download the latest version: Visit the official Avast website and download the latest version of Avast Secure Browser. The downloaded file will usually be in the form of a ZIP, MSI, or EXE file.
• Install the new version: Run the downloaded installation file and follow the on-screen instructions to install Avast Secure Browser. If you downloaded a ZIP file, click on the .pkg file inside to begin the installation. If you downloaded an MSI file, ensure you have Administrator privileges, as this file type requires local admin privileges. For an EXE file, you can install with user privileges.
• Launch the browser: Once the installation is complete, launch the Avast Secure Browser and restore your backed-up data, such as bookmarks.

Use keyboard shortcut to open Bank Mode

Avast Bank Mode is a feature in Avast Secure Browser that provides a secure platform for online banking and payments. It creates a virtual desktop within your PC, protecting you from malicious scripts, keystroke logging, and screenshot attempts by third-party apps.

To open Avast Bank Mode using a keyboard shortcut, simply open the Avast Secure Browser and press the 'Ctrl' and 'B' keys simultaneously on your keyboard. This shortcut will initiate Bank Mode, and you can continue to use the feature as normal.

This method is one of several recommended ways to access Bank Mode. Another method is to right-click on the Avast Antivirus icon in the notification area of your Windows taskbar and select 'Run Bank Mode' from the menu.

Additionally, you can open Avast Secure Browser and go to the three-dot menu in the top right corner. From there, select 'New Bank Mode Window' to initiate the feature.

By using any of these methods, you can conveniently access Avast Bank Mode and take advantage of its enhanced security features for online banking and payments.

Frequently asked questions