
In March 2020, Ally Bank allowed customers to defer payments for up to 120 days. However, finance charges continued to accrue during this period. While Ally Bank does not appear to offer skipped payments, customers can cancel Auto Pay and reschedule payments at any time. Additionally, customers can apply for a payment extension, which defers the payment due date and extends the time to make the payment.
| Characteristics | Values |
|---|---|
| Does Ally Bank allow skipped payments? | Yes, Ally Bank allows deferred payments for up to 120 days for auto and home loans. |
| What are the conditions for skipping payments? | Customers can sign up for a payment extension even if their account is past due. A payment extension results in additional monthly payments due to accrued finance charges. |
| What are the payment methods? | Customers can pay using their bank's bill pay feature, Auto Pay, Direct Pay, ACI Pay, MoneyGram, Western Union Quick Collect, or CheckFreePay. |
| Are there any fees for using these payment methods? | Yes, CheckFreePay and ACI Pay charge a fee for their services. |
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What You'll Learn

Payment extensions
Ally Bank does allow customers to skip payments by deferring them for up to 120 days. This service is offered for auto and home loans. However, it should be noted that finance charges will continue to accrue during this period, resulting in additional monthly payments after the extension period.
To set up a payment extension, you must make the payment required to finalise the extension, based on the quoted amount, and agree to the terms. You can also sign up for a payment extension if your account is past due. Your extension will include past-due payments and payments not yet due. For example, if you choose a 2-month deferral plan and are 1 payment past due, your next payment will be due in 1 month.
If you are enrolled in Auto Pay, you can edit or cancel Auto Pay to stop all future recurring payments. You can also cancel a scheduled one-time payment by going to your Transactions. To cancel payments scheduled through your bank, you must go through your bank. If you need assistance, you can call 1-888-925-2559 or chat with an agent online.
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Auto Pay
Ally Auto offers Auto Pay, an online payment option that lets you automatically withdraw monthly payments from your designated checking or savings account on the same day each month at no charge. You can set up Auto Pay for each of your vehicles if you have more than one.
To set up Auto Pay, log in to your Ally account, select your vehicle from your Snapshot, and select Make a Payment. From there, you can turn Auto Pay on. Once activated, you can set up your payment preferences, edit, or stop Auto Pay at any time. You can also enrol in Auto Pay by logging in, selecting your credit card, then Menu, Payments, then Enroll in Auto Pay. Once Auto Pay is set up, Enroll in Auto Pay changes to Manage Auto Pay, where you can make changes or cancel Auto Pay.
You can also enrol in Auto Pay by logging in, selecting your home account, then Make a Payment. From there, you can turn Auto Pay on. Once activated, you can set up your payment preferences, edit, or stop Auto Pay at any time. You can also enrol in Auto Pay by logging in, selecting your vehicle, then Payments, then Enroll in Auto Pay.
You can make changes to your Auto Pay payment amount or payment date online—up to 10 days past your original due date. Note that this will not change your due date, and late charges may apply. You can also cancel Auto Pay at any time. If you're on Auto Pay, you can go to Edit Auto Pay from Payments and select Cancel Auto Pay to stop all future recurring payments. You can re-enrol in Auto Pay or reschedule payments at the end of your extension period or whenever you like.
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Payment methods
Ally Bank offers a range of payment methods for its customers. These include:
Auto Pay
Auto Pay is an online payment option that allows customers to set up recurring payments that are automatically withdrawn from their designated checking or savings account on the same day each month, without any additional charges. Customers can choose their Auto Pay payment amount and date, and can make changes or cancel Auto Pay at any time. It is also possible to enrol in online billing statements to receive monthly email notifications.
Direct Pay
Direct Pay is another automatic payment program without any charges. Payments are automatically withdrawn from the customer's checking or savings account on the due date only when an amount is due. However, customers will not receive paper or online monthly billing statements.
Bill Pay
Bill Pay allows customers to securely pay bills from their Spending Account. This feature is free to use and payments can be made to any company or person in the United States that one would normally pay by check, automatic debit, or cash. Customers can also receive electronic versions of their bills (eBills) and review their payment history for the past 24 months.
One-time online debit card payment
Ally Bank customers can make one-time online debit card payments through CheckFreePay. This requires the customer's vehicle account number, debit card number, and ZIP code. However, CheckFreePay is a third-party service that charges a fee of $3.75 in addition to the payment amount.
ACI Pay
ACI Pay is another payment option offered by Ally Bank. Customers can call 1-888-631-8930 to use this feature and will need their vehicle account number, bank account or card number, and ZIP code. ACI Payments Inc. is a third-party service that charges a $4 money transfer fee in addition to the payment amount.
Payment by mail
Customers can also send their payments by mail to the following address:
Payment Processing Center
P.O. Box 71119
Charlotte, NC 28272-1119
It is important to include the vehicle account number on the check.
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Late fees
Ally Bank does not allow skipped payments. However, they do offer a payment extension service that allows you to defer your payment due date and extend the time you have to make your payment. This service is available even if your account is past due.
If you are concerned about late fees, you should be aware that finance charges will accrue during the extension period, resulting in additional monthly payments after the extension period ends. Late fees will depend on the type of account you have with Ally Bank. For example, if you have a credit card with the bank and you miss a payment, you will be charged a late fee.
If you use the Auto Pay service and your payment is scheduled for a date that doesn't exist in a given month (e.g. the 30th of February), your payment will be applied on the last day of that month. You can change your Auto Pay payment date by up to 10 days past your original due date, but late charges may apply, and this will not change your due date.
Ally Bank also offers a Bill Pay service that allows you to securely pay bills from your Spending Account. While there is no charge for using this service, late fees may be incurred if a recurring payment falls on a weekend or holiday. It is not recommended to use Bill Pay for state and federal tax payments or court-ordered payments.
If you are worried about late fees, it is best to contact Ally Bank directly to discuss your options.
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Finance charges
Ally Bank does allow payment deferrals for auto and home loans for up to 120 days. However, this does not mean that payments are skipped, as finance charges will continue to accrue during this period. These finance charges will be at the contracted rate and will not be compounded.
For example, if you had a balance of $18,000 with a 72-month term, your monthly payments would be approximately $368. However, if you defer your payments for 120 days, you will accrue approximately $200 in finance charges, which will be added to your next normal payment. This means that at the end of the 120-day period, you will have to pay off the $200 in finance charges, as well as resume your regular monthly payments.
It is important to note that while deferring payments can provide temporary relief, the accrued finance charges will increase the total cost of the loan. Therefore, it is generally recommended to continue making regular payments whenever possible to avoid paying additional interest.
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Frequently asked questions
Ally Bank does not allow skipped payments. However, they do allow customers to defer payments for up to 120 days. This is known as a payment extension and results in additional finance charges.
To set up a payment extension, you'll need to make the payment required to finalise your extension based on the amount quoted and agree to the terms. You can set up a payment extension even if your account is past due.
If you're on Auto Pay, you can go to Edit Auto Pay from Payments and select Cancel Auto Pay to stop all future recurring payments. You can re-enrol in Auto Pay or reschedule payments at the end of your extension period.

























