Hailey Johnson
Bank of Ireland does send text messages to its customers, but only in certain situations. For example, they may send a text message when you apply for certain products or make specific requests. However, there have been reports of fraudulent text messages claiming to be from the bank, attempting to get recipients to disclose their account details. The bank has warned customers to be wary of such messages and never to provide sensitive information via text. If you receive a suspicious text, you can report it to the bank's security team for investigation.
| Characteristics | Values |
|---|---|
| Does Bank of Ireland send text messages? | Yes, Bank of Ireland does send text messages to its customers. |
| How to identify a genuine text message from Bank of Ireland? | Service messages from Bank of Ireland will appear as 'BOI' in the message inbox. |
| What are the types of text messages sent by Bank of Ireland? | Bank of Ireland sends text messages for security alerts, one-time passcodes, activation codes, reminders of User IDs, etc. |
| Does Bank of Ireland send links in text messages? | No, Bank of Ireland never texts customers asking them to update or provide online banking information via links. |
| What to do if you receive a suspicious text message claiming to be from Bank of Ireland? | Forward the suspicious text to [email protected] or use the TextChecker service by copying and pasting the message, adding the word CHECK at the start, and sending it to 50365. |
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What You'll Learn
Bank of Ireland will never ask for login details via text
If you receive a suspicious text message claiming to be from Bank of Ireland, you can use the bank's TextChecker service to verify its authenticity. To do this, simply copy and paste the message, add the word "CHECK" at the beginning, and send it to 50365. Bank of Ireland will then respond, letting you know whether the message is genuine or not. Additionally, you can send the suspicious text to [email protected] or report it to your mobile network provider by forwarding the message to 7726 (SPAM).
It's important to remember that fraudsters can insert fraudulent texts into genuine Bank of Ireland text message threads. They may send texts pretending to be from the bank, urging customers to pay charges or update account details. These texts often contain links to fake websites that request your card or online banking details. Bank of Ireland will never send you a link asking you to share your login details, such as your PIN or one-time passcodes.
To protect yourself, never disclose your security details, such as your PIN or full banking password. Be cautious of unexpected emails or phone calls, and don't be rushed into making decisions. Listen to your instincts, and contact Bank of Ireland immediately if you suspect fraudulent activity or have lost your payment card. By following these precautions, you can help ensure the security of your personal and financial information.
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How to identify fraudulent text messages
Fraudsters often send fake text messages pretending to be from the Bank of Ireland and other trusted providers, such as motorway toll services and utility companies. These messages may be mixed in with real Bank of Ireland texts or come from an unknown number. They often contain links to fake websites that ask for your card or online banking details.
- If you receive a text message from an unknown sender, it could be a scammer trying to steal your personal and financial information. Be cautious before responding to requests for information.
- Legitimate companies will not ask for information about your account by text. If you think the message might be real, contact the company using a phone number or website you know is real, not the information provided in the text message.
- Be wary of links that look suspicious. They should be branded or recognisable, not a random string of letters or numbers.
- If a text claims to be from a business or organisation but has grammatical errors and misspellings, this is a major red flag.
- Be cautious of texts that direct you to take immediate action, such as updating your account details or paying charges.
- If you receive a text notifying you of a prize you've won for a competition you don't remember entering, it's likely a phishing scam.
- Be cautious of texts offering gift cards, discount codes, or prizes in exchange for your personal information.
- If you're unsure whether a text from the Bank of Ireland is genuine, you can use their TextChecker service or send the suspicious text to [email protected].
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How to report suspicious text messages
Fraudsters often send fake text messages pretending to be from the Bank of Ireland and other companies to trick customers into giving them their personal information. These messages might be mixed in with real Bank of Ireland texts or come from an unknown number. They often contain links to fake websites that ask for your card or online banking details.
If you are unsure if a text is from the Bank of Ireland, you can use their TextChecker service to check if it's a scam. If you're unsure about a phone number, call a number you know, such as the one on the back of your bank card. The Bank of Ireland will never text you a link asking for your login details, PIN, or one-time passcodes.
If you receive a suspicious text, there are a few ways to report it:
- Contact the Bank of Ireland straight away if you suspect fraudulent activity on your account or have lost your payment card.
- Send the suspicious text to the Bank of Ireland's security email address: [email protected].
- Report the text to your mobile network provider by forwarding the message to 7726 (SPAM). This helps your provider block similar messages in the future.
- Report it on your messaging app: look for the option to report junk or spam.
Remember to never disclose security details such as your PIN or full banking password, and don't assume a message or phone call is authentic just because it appears to be from a trusted source. If something doesn't feel right, trust your instincts and don't panic or make any rushed decisions.
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What to do if you think you've fallen for a scam
Bank of Ireland does send text messages, but they will never text you a link asking you to share your login details such as your PIN or one-time passcodes. Fraudsters may send texts pretending to be from the Bank of Ireland, so it's important to be vigilant.
If you think you've fallen for a scam, here are the steps you should take:
Contact Bank of Ireland immediately
Call the 24/7 freephone line on 1800 946 764. The bank will be able to advise you on the best course of action and help you protect your account.
Report the scam
Forward the suspicious text to [email protected] or report it to your mobile network provider by forwarding the message to 7726 (SPAM). You can also use the TextChecker service to check if a text is a scam.
Protect your account
If you have shared any sensitive information, such as login details or personal information, change your passwords and security questions immediately. If you believe your card has been lost or stolen, contact the bank to cancel it and issue a new one.
Be vigilant
Fraudsters are constantly coming up with new tactics, so stay vigilant and follow the bank's security advice. Be cautious when logging into your online banking, and never disclose security details such as your PIN or full banking password.
Seek independent advice
If you have lost money in a scam, be wary of fake 'recovery agents' who promise to recover your stolen money for an upfront fee. These could be the same scammers who stole your money in the first place. Always seek independent advice and do your research before engaging with any investment firms.
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What types of texts Bank of Ireland will send you
Bank of Ireland (BOI) will send you text messages for the following reasons:
- When you send a text to 50365, such as a reminder of your User ID (by texting "User" to 50365).
- With a security code for an online service request, such as activating a payee on 365 online.
- With an activation code to register a new security device, using the Bank of Ireland app on a smartphone or tablet.
- With a 3D Secure one-time passcode when checking out online.
- When applying for certain Bank of Ireland products.
- BOI Security Alerts to inform you of fraudulent activity. These will be for information purposes only and will not contain any links.
Bank of Ireland will never send you a text message asking you to update or provide online banking information. If you receive such a text, it is likely a scam, and you should delete it immediately. Fraudsters often send fake text messages, also known as "smishing," pretending to be from the bank. These texts may be mixed in with real Bank of Ireland texts or come from an unknown number. They often contain links or fraudulent phone numbers and may ask you to provide sensitive information such as your PIN or banking password.
If you are unsure whether a text is from Bank of Ireland, you can use their TextChecker service. Simply copy and paste the message, add the word "CHECK" at the start, and send it to 50365. Bank of Ireland will reply to let you know whether the message is genuine. Alternatively, you can call a number you know, such as the one on the back of your bank card.
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Frequently asked questions
Yes, Bank of Ireland does send text messages to its customers. These may include security alerts, reminders of your User ID, security codes for online service requests, activation codes for security devices, and 3D Secure one-time passcodes for online purchases.
Service messages from Bank of Ireland will appear as 'BOI' in your message inbox.
You can use Bank of Ireland's TextChecker service to check if a text is a scam. Copy and paste the message, add the word "CHECK" at the start, and send it to 50365. You can also forward the suspicious text to [email protected] or report it to your mobile network provider by forwarding it to 7726 (SPAM).
Fraudulent text messages may include links to fake websites asking for your card or online banking details, or they may urge you to update your account information. Bank of Ireland will never text you a link asking for your login details or one-time passcodes.
If you believe your card has been compromised, contact Bank of Ireland immediately. They will cancel your card and issue a new one to your address.
