Hailey Johnson
Several banks have been affected by the Crowdstrike outage, which has had a broad impact on various industries worldwide, including banking and finance. Bank of America, Wells Fargo, Citizens, PNC, and Santander are among the banks impacted, with customers reporting issues with online banking, mobile check deposits, and funds transfers. Additionally, a Fiserv outage affected multiple banks, including Bank of America, Capital One, and Navy Federal, disrupting services such as Zelle and ACH. These incidents highlight the importance of contingency planning and redundancy in the banking industry, especially as digital access to money becomes increasingly expected by customers.
| Characteristics | Values |
|---|---|
| Date | 2nd May 2025, 19th July 2024 |
| Cause | Fiserv, Crowdstrike, Microsoft |
| Banks Affected | Bank of America, Capital One, Navy Federal Credit Union, Farmers National Bank, TD Bank, Synchrony, Citizens Bank, Ally, Wells Fargo, PNC, Santander, Chase, First Republic, Trustco, US Bank |
| Impact | Loss of multiple money movement services, including Zelle, ACH, bill payments, direct deposits, mobile app functionality, online banking, mobile check deposits, funds transfers, mobile banking, ATM |
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What You'll Learn
Banks affected by the Crowdstrike outage
On July 19, 2024, a faulty update distributed by American cybersecurity company CrowdStrike caused a widespread outage affecting Microsoft Windows computers. This resulted in roughly 8.5 million systems crashing and disrupting daily life, businesses, and governments worldwide. The issue impacted multiple countries, including New Zealand, South Africa, Australia, India, Germany, and China.
Several banks were affected by the Crowdstrike outage, including Chase, Bank of America, Wells Fargo, and U.S. banks. In India, the Reserve Bank of India stated that only 10 banks and NBFCs were impacted, while India's largest bank, State Bank of India, was unaffected. New Zealand banks ASB and Kiwibank also encountered issues, along with Australian banks Westpac, ANZ, NAB, Commonwealth Bank, Bendigo Bank, and Suncorp. Additionally, Polish banks such as Santander Bank Polska, ING Bank Śląski, and mBank experienced problems related to the outage.
The disruption highlighted the vulnerability of banks and payment systems to mass outages, underscoring the need for robust alternative payment methods and multiple payment gateways. The incident caused a worldwide financial loss estimated at US$10 billion, emphasizing the economic consequences of such disruptions.
While CrowdStrike asserted that the issue was not a security incident or cyberattack, it exposed the risks associated with overreliance on a limited number of vendors, creating "fragile systems." This incident serves as a reminder for banks and payment companies to ensure their operations are resilient and secure to prevent future disruptions on this scale.
The Crowdstrike outage had far-reaching consequences, affecting various industries and highlighting the interconnected nature of global technology infrastructure. With nearly 60% of Fortune 500 companies and over 8.5 million devices impacted, the event underscored the potential for massive disruption in an increasingly digital world.
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Banks affected by the Fiserv outage
A service outage at Fiserv on a Friday affected multiple banks and disrupted at least 60 applications for some Fiserv customers. Fiserv is one of the largest backend service providers in the US financial system, with 10,000 customers. The outage affected everything from mobile app functionality to ACH processing, online bill payments, and money transfers.
The issue was resolved on the same day, and all impacted transactions were successfully processed, according to a Fiserv spokesperson. However, the incident highlighted the importance of contingency planning and redundancies in the banking industry, especially with the widespread reliance on single vendors.
Customers of the affected banks reported various issues, including not receiving paychecks and being unable to access basic online banking services, check account balances, send payments, or receive direct deposits. Some banks, such as Capital One, advised customers to use alternative platforms like the mobile web or desktop site during the outage.
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Banks affected by the Microsoft outage
A global Microsoft outage in July 2024 affected several banks and their customers' ability to access online banking services. While it is unclear whether these issues were directly tied to the Microsoft outage, also known as the Crowdstrike outage, it did have a broad impact on various industries, including banking and finance.
Bank of America users reported issues with online banking, mobile check deposits, and fund transfers. Similarly, Capital One customers reported problems with their app, online login, deposits, and credit cards. Other banks affected include Wells Fargo, Citizens, PNC, Santander, Chase, First Republic, and Trustco, and TD Bank.
A separate incident in May 2025 involved a service outage at Fiserv, a major financial technology provider and one of the largest backend service providers in the US financial system. This outage left customers of multiple banks and credit unions unable to access basic online banking services, including checking account balances, sending payments, and receiving direct deposits. Banks affected by the Fiserv outage include Bank of America, Capital One, Navy Federal Credit Union, TD Bank, Synchrony, Citizens Bank, and Ally.
The Fiserv outage also disrupted at least 60 applications, including the popular peer-to-peer money transfer app Zelle. This incident highlighted the importance of bank contingency planning and redundancy measures to ensure the resilience of digital banking platforms. It also underscored the need for banks to maintain operational control and manage risks associated with centralized points of failure.
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Banks affected by the global technology outage
A global technology outage has affected banks and financial institutions worldwide. The outage has disrupted various services, including online banking, mobile banking, funds transfers, and even payroll services.
One notable incident occurred in May 2025, when a service outage at Fiserv, a major financial technology provider, impacted multiple banks and credit unions. Fiserv supplies the backend infrastructure for many financial institutions, and the outage left customers unable to access essential services such as checking account balances, sending payments, and receiving direct deposits. Banks affected by the Fiserv outage included Bank of America, Capital One, Navy Federal Credit Union, Ally, TD Bank, Synchrony, and Citizens Bank. This incident highlighted the importance of contingency planning and the fragility of the digital banking ecosystem.
In July 2024, a global Microsoft outage also impacted banks, with reports of issues at multiple institutions. While it is unclear if these problems were directly caused by the Microsoft Crowdstrike outage, monitoring apps like Downdetector indicated user-reported issues at banks like Bank of America, Capitol One, US Bank, and Wells Fargo. These issues included online banking, mobile check deposits, funds transfers, online login, and credit card transactions.
The impact of these outages on banks and their customers underscores the urgent need for redundancy and risk management measures in the financial sector. It also serves as a reminder that while digital tools offer convenience, they are susceptible to centralized points of failure. As the industry relies increasingly on digital access to money, ensuring system stability and uptime becomes critical, with regulators and consumer watchdogs paying closer attention to core banking vendors.
Overall, the global technology outage has had far-reaching consequences for banks and financial institutions, disrupting services and affecting customers worldwide. These incidents emphasize the need for robust contingency plans and risk management strategies to mitigate the impact of future outages.
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Banks affected by the Huntington Bank outage
Huntington Bank, a $189 billion asset regional bank holding company headquartered in Columbus, Ohio, has been experiencing transaction processing delays, with customers reporting issues accessing account information and transaction delays. The bank has since resolved the issue.
This was not an isolated incident, as several other banks have experienced similar outages. For instance, in May 2025, a service outage at Fiserv affected multiple banks, including Bank of America, Capital One, Navy Federal Credit Union, Ally, TD Bank, Synchrony, and Citizens Bank. The outage disrupted various services such as mobile app functionality, ACH processing, online bill payments, and money transfers.
The Fiserv outage also impacted Early Warning's peer-to-peer money transfer app, Zelle, causing consumers to be unable to send money through the platform. This outage highlighted the importance of contingency planning and the need for redundancies and effective communication with customers in the banking industry.
Another notable outage occurred in May 2025, affecting Farmers National Bank customers in Ohio. They reported not receiving paychecks due to the employer's affected payroll service. This incident underscored the fragility of the digital banking experience and the centralized points of failure that can impact everyday banking customers.
While the Huntington Bank outage has been resolved, it is essential for customers to monitor their accounts and transactions for any irregularities and keep documentation of any fees or financial consequences caused by the outage to request reimbursement.
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Frequently asked questions
Bank of America, Wells Fargo, Citizens, PNC, Santander, Chase, First Republic, Trustco, and US Bank were all affected by the Crowdstrike outage.
TD Bank, US Bank, and Wells Fargo were all impacted by the global outage in 2024.
Bank of America, Capital One, Navy Federal Credit Union, Ally, TD Bank, Synchrony, Citizens Bank, and Northwe were all affected by the Fiserv outage.
Customers were unable to access basic online banking services, including checking account balances, sending payments, and receiving direct deposits.
